After a period of review and input from IBEW, Cascade Public Media has made a final decision to outsource the Donor and Audience Relations team (DART). For many years, our organization has been working with ACD to provide call center support outside of our business hours. We have now decided to transition to using ACD’s services 24/7.
A lot of thought and care has been given to making this transition because it will directly affect four positions on the DART team.
Two positions will transition into newly created-roles within the development department, and unfortunately, two of the positions will be eliminated. The new structure is expected to be in place by February 10, 2020.
Finally, we want to thank and acknowledge the entire DART team who has been the direct point of contact for taking feedback and offering assistance to the community that we serve.