Privacy Policy

Cascade Public Media (“CPM”) is the legal name for the organization that includes KCTS Television (“KCTS 9”) and Crosscut. This Privacy Policy applies to the content, information, services, and products via our website www.cascadepublicmedia.org, www.crosscut.com, and any other website, channel, application, mobile feature, and/or platform (collectively the “Site” or “Services”) of each CPM entity. This Privacy Policy does not alter in any way the Web Site Terms of Use ("Terms") or any other agreement you may have with us, and are hereby incorporated into the Terms.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE SITE OR ANY CPM SERVICES. BY ACCESSING THE SITE, CREATING AN ACCOUNT, AND/OR USING CPM SERVICES, YOU CONSENT TO THE POLICIES CONTAINED HEREIN.

CPM (collectively “CPM,” “us” "our," or “we”) is committed to protecting the privacy of our donors, members, viewers, and site visitors (collectively “you,” “your” or “yours”). We value your trust, which means that we will properly collect any personal information that you give us, that we will only use it for the purposes for which it is collected and that we will dispose of it in a secure and timely manner when it is no longer needed.

For purposes of this Policy “personal information” means your name, acknowledgment name, financial information associated with payment for a product, service or donation, address, telephone number, fax number, email address, and personal preferences you may designate when creating an account profile. Unless there is a specific legal requirement, we do not collect your Social Security Number. Personal information does not include “aggregate” information, which we collect automatically about the use of the Site or Services. “Aggregate” information means collective data that relate to a group or category of website visitors or service users, from which individual identities or characteristics have been removed. This Policy does not restrict or limit our collection and use of aggregate information.

PERSONAL INFORMATION WE COLLECT

This Privacy Policy applies to your personal information whether you give it to us by phone, mail, in person, over the internet through a personal computer, mobile device or other means. We collect certain information you voluntarily provide to us including, without limitation, the information you enter if you create an account or profile, send us an email, enter into a subscription agreement or end user license agreement with us, request user support, view content on the Site or via a Service, or submit or post content to the Site.

We may automatically collect certain information when you use the Site or Service including, without limitation, your Internet Protocol ("IP") address, your operating system, the browser type, the address of a referring site and your activity on the Site or in use of the Service. We may also collect information from mobile phone users in a similar manner to optimize the mobile experience. Beyond mobile phone numbers, we may collect mobile screen resolution, device make and manufacturer, and may also collect the device’s unique identifier (in the iPhone’s case, a UDID), and, with your permission, your location. We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only.

We may also receive personal information from third parties about their users, and may combine this information with other personal information we maintain about you. If we do so, this Privacy Policy will govern the combined information.

We may also receive personal information from users about third parties, and may process this information with other personal information we maintain about you for purposes of fulfilling user requests or providing services. However, such information is not otherwise stored by us, is not re-used in connection with other user accounts, and is not sold to third parties.

The Site may now or in the future allow users to send messages to each other. These messages may be stored for retrieval at later times in order to facilitate user communication.

The Site may now or in the future allow users to make transactions. Data will be securely stored when a transaction is made, including the date and type of purchase made, your credit card number, expiration date, billing address, and CVV or security code number.

Even after you remove information from your profile or delete your account or cease use of our services, copies of that information may remain viewable elsewhere to the extent it has been shared with others, it was otherwise distributed pursuant to your privacy settings, or it was copied or stored by other users. If you post any of your information to a public area of the Site or Service,  please be aware that it is no longer “personal information” for purposes of this Policy, and we or anyone else may use such information without restriction. If you provide access to personal or other information, including your email address or name, to other users through the application of any of our privacy controls or other Service or Site settings, you hereby acknowledge and agree that we have no control over nor liability for how others may collect, use, or disclose such information.

PURPOSE FOR COLLECTION AND USE OF INFORMATION

Personal information may be collected and used by CPM in connection with the following:

  • Delivering the products and services that you have requested;

  • Managing your account and provide you with customer support;

  • Communicating with you by email, postal mail, telephone, and/or mobile devices about products or services that may be of interest to you either from us or other third parties;

  • Tailoring your user experience, information about your interactions with video content, such as the type of content  viewed and making content recommendations;

  • Contest or sweepstakes registration;

  • Subscription registration for sites or services which require subscription (such as our e-newsletters, event RSVPs, etc.);

  • Requests for donor information;

  • E-commerce transactions;

  • Donations of any kind;

  • Enforcing our Terms of Use

  • Managing our business; and

  • Performing functions as otherwise described to you at the time of collection.

In addition, we may use your personal information to:

  • Distribute receipts and send you a “thank you” for donations;

  • Inform you about upcoming fundraising and other activities you might be interested in;

  • Internal analysis, such as research and analytics;

  • Record-keeping;

  • Reporting to applicable government agencies as required by law;

  • Surveys, metrics, and other analytical purposes; and

  • Other purposes related to fundraising operations.

Anonymized donor information or donor comments may be used for promotional and fundraising activities. We may ask you during the donation process for your consent to use your name publicly in connection with your donation. You can always refuse consent or let us know that you do not wish to allow us to use your personal information as we describe in this section either by email at CustomerService@KCTS9.org or over the phone when you call to donate.

However, in some circumstances, opting out may prevent you from participating in activities for which personal information is needed, such as contests. If you want to remain completely anonymous you may still take advantage of the wealth of content available on our Site that does not require registration.

Like many other nonprofits, CPM occasionally exchanges some of our donors’ names and postal addresses with carefully selected educational, cultural, health, and social service organizations in order to reach more potential supporters of our organization in a cost-effective manner. We allow those organizations to mail CPM donors only once, after which they must destroy our donors’ information. CPM does not exchange email addresses or phone numbers. CPM may also disclose some personal information to carefully screened third-party service providers such as mailing houses and fundraising organizations. We may contract with them for the limited purpose of assisting us with marketing and promotional activities. We carefully monitor their use of your personal information and require them to adhere to this Privacy Policy.

CONSENT TO COLLECT PERSONAL INFORMATION

You understand the purposes for which your personal information may be collected and you voluntarily consent to its collection, use or disclosure by us. You may withdraw your consent or request a correction of your personal information at any time by providing us with thirty (30) days’ notice. Send this notice to our Donor Audience Relations Manager at CustomerService@KCTS9.org; the Donor Audience Relations Manager is our contact person for purposes of addressing questions or comments about this Privacy Policy.

Please note that we may be required to keep your personal information and not delete it (or to keep this information for a certain time, in which case we will comply with a deletion request you may submit to us only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.

INFORMATION RETENTION AND DISPOSAL

We may retain personal information for as long as we have a business need for it or as applicable laws, regulations, or government orders require us to retain it. Additionally, the Site and/or our services may enable you (or other users) to save information including information that you have made public or allowed certain users to access or see.

USE OF FINANCIAL INFORMATION

You may use a credit card, EFT/ACH information, or check when making a donation to CPM, when making a purchase or when downloading an application. If you make a donation, purchase products, pay for services or download an application via the Site or a service vendor site, the transaction may be handled by our service vendor or the application platform responsible for processing your payment. This vendor may have its own privacy policy and if so, those terms will apply to you. Please be sure to review them at the links provided during payment processing. Our vendor’s policies are also considered a part of this Privacy Policy and part of your agreement with us.

We may require your payment or credit card information in order for our payment vendor or us to process purchases. This includes your name, payment or credit card number, expiration date, billing address, and authentication codes or related information as needed to authorize the charge and complete the transaction. Credit card data is transferred over a Secured Sockets Layer (“SSL”) line if you are using an SSL enabled browser such as Microsoft Internet Explorer, Firefox, Safari, or Google Chrome.

Information from financial transactions made through a CPM Site is stored and served from a secure server. Each page you view on our Site and any financial information you submit is encrypted during transmission between your computer and our websites. In the highly unlikely event that your data is intercepted, the encrypted data may not be usable by a third party. If you send us a check, the financial information on it is entered into a secure check processing system.

We take reasonable measures to protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Our Site hosting provider applies security updates routinely and monitors to address known security issues, consistent with industry standards. Our employees with access to the personal information you provide to us through the Site or through any other means are bound by a confidentiality agreement prohibiting the unauthorized disclosure and/or use of your personal information.

Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. To mitigate this risk, you should (a) use secure usernames and passwords and carefully protect them from disclosure; and (b) implement updated internet security and virus protection on your computer. If you suspect that your computer’s security or your information has been compromised or your password accessed or used by an unauthorized third party, please contact us immediately to have your password changed.

If we become aware of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Site if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. We agree with the Fair Information Practice Principles of the Federal Trade Commission. Your credit card information will be used only for your intended purpose — be it a donation or a purchase — and nothing else.

CPM has no control over other sites that are linked to ours and we cannot tell you how those sites will treat your personal information. For all online financial transactions you make through organizations that link to our site, be sure to review those organizations’ privacy policies. If you have any questions regarding how the organizations use your personal information, please contact them directly.

CPM will maintain your financial information only as long as necessary to satisfy the purpose for which it was obtained or as legally required. Thereafter it will be destroyed via appropriate, secure methods.

OUR TRACKING AND USE OF COOKIES

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of the Site and Services. We also may include web beacons in promotional email messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer visitors to our Site and users of the Services to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming, or other activities.

We use a standard feature of browser software called a cookie to help us respond to the needs and preferences of visitors. A cookie assigns each visitor a unique code that resides on the visitor’s computer. We may use cookies or a personalization service for identifying the interests, preferences and behaviors of web visitors to measure user traffic or obtain other analytics, to provide personalized services or to improve our Site's and the Services functionality. No personally identifying information is stored. The personalization service uses cookies to identify returning visitors. IP addresses may be stored and processed, but may be shortened and stored in an anonymized form. For visitors that provide their express consent, user interests, preferences, and behavior in the personalization service may be combined and shared with other customer databases such as email.

You can prevent or delete our cookies by adapting your browser settings, but this can affect the functionality of the Site. Section 22575 of the California Business & Professions Code requires website and online service operators to disclose whether they honor web browser “Do Not Track” settings. We support and honor “Do Not Track” web browser settings. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features or services we may offer.

Other parties, however, may not honor Do Not Track signals. These parties may collect personal information about your online activities over time and across different web sites when you visit the Site or use the Services, for example by using cookies on our Site or the Services. We have no access to or control over other parties’ personal information collection practices, even those with which we may have an affiliation. You should carefully review the privacy policy and terms of any website you visit. For more information about Do Not Track, please visit www.allaboutdnt.org.

SOCIAL MEDIA

The Site may include social media features, such as Facebook, Twitter, LinkedIn, and YouTube widgets, or interactive mini-programs that run on the Site. These features may collect your IP address, which page you are visiting on the Site or using a Service, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Site or within the Service. Your interactions with these features are governed by the privacy policy of the company providing it.

AUTHORIZED THIRD PARTIES

We may use third-party service providers to place advertisements to market on sites across the internet. The third-party service providers may collect anonymous information about your visits to one of our Sites or use of the Services and may use that information to target ads for products and services. They may collect web log data or place or recognize a unique cookie on your browser to enable you to receive customized ads. No personally identifiable information is collected in this process. They do not know your name, address, email address, phone number, or any personally identifiable information. We may also share your personal information with our authorized service providers, including advertisers and corporate partners, who perform certain additional services on our behalf. These services may include fulfilling orders, processing credit card payments, providing customer service and marketing assistance, performing business analysis, supporting the functionality of the Site and our Services, and supporting surveys, offering additional or related services, and other features offered through or in connection with the Site or our Services. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

The NAI (Network Advertising Initiative) allows for the central opting out of all its members’ cookies from a single opt-out page. If you prefer not to receive relevant advertising on web pages or are concerned about third-party cookies served by networks, please visit the Network Advertising Initiative opt-out page: http://optout.networkadvertising.org/?c=1

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We do not share the personal information provided or obtained through our Site or through use of our Service with third parties, except as described below and as otherwise specified in this Privacy Policy. We may share personal information as follows:

  • With the third party or third parties that perform(s) maintenance and operation of our Site on our behalf. These parties are bound by a confidentiality agreement prohibiting the unauthorized disclosure and/or use of your personal information;

  • With other third parties that perform services or functions on our behalf, such as third-party providers that facilitate payment and completion of donations. We do not authorize such third parties to use your personal information for any other purposes and they are bound by this Privacy Policy;

  • As we believe necessary to comply with laws, statutes, or regulations, and/or to enforce this Privacy Policy and the Terms and to protect our rights and the rights of others;

  • As required by a court or government agency or to respond to a claim by you or a third party;

  • As part of a transfer of our assets, for example in the event of a merger, acquisition, corporate change; and

  • As you may otherwise request or agree.

CHILDREN’S ONLINE PRIVACY PROTECTION

Some of our Sites and Services may present educational content for children. Consistent with the Federal Children’s Online Privacy Protection Act of 1998 ("COPPA"), we will not knowingly request or collect personal information from any child under age 13. If we learn that a user under 13 years of age has submitted personal information through or using one of our Sites we will take reasonable measures to delete such information from our databases and not use such information for any purpose (except where necessary to protect the safety of the child or others as required by law). Please visit http://www.ftc.gov/privacy/privacyinitiatives/childrens.html for information from the Federal Trade Commission about protecting children’s privacy online.

If a child submits stories, artwork, comments, or anything else to us which is to be posted at one of our Sites we will first contact the child's parent or guardian for permission to use the submission. If permission is granted the child will be identified only by first name, age or grade level, city and state. Please remind your child never to provide personal information on this site or any other site without first getting your consent.

Our Site may link to third-party sites and we are not responsible for the content or safety and privacy practices of those sites. Therefore we encourage adults and children to discuss these choices together before giving out any information at these outside sites.

YOUR CALIFORNIA PRIVACY RIGHTS

Effective January 1, 2005, under California Civil Code Section 1798.83, if an individual who is a California resident has provided personal information to a business in connection with a business relationship that is primarily for personal, family, or household purposes, and if that business has within the immediately preceding calendar year disclosed such an individual’s personal information to a third party and knows or should have known that such third party used the information for its own direct marketing purposes, then that business is obligated to disclose in writing to such individual upon request, what personal information was shared and with whom it was shared.

Any request for a disclosure required under this California law should be sent to us via email to our Donor Audience Relations Manager at CustomerService@KCTS9.org

Please note that under this law, we are not required to respond to a customer’s request more than once in a calendar year, nor are we required to respond to any request that is not sent to the email address designated above.

INTERNATIONAL VISITORS

The Site and the Services are hosted in and provided from the United States. If you use the Site or the Services from the European Union, Canada, or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal data to the United States and you consent to the transfer of your personal data to the United States and the use of your Personal Information, in accordance with this Policy. This Privacy Policy is intended to comply with British Columbia’s Personal Information Protection Act and the General Data Protection Regulation and applicable U.S. state and federal law.

TERMS APPLICABLE TO DATA FROM EU MEMBER COUNTRIES

We are based in and operate from the U.S. In most cases, the personal information we collect is stored and used in the U.S. While we do not direct our services to residents of the EU, it is possible that EU residents may access and use the Site and the Services.

If we collect personal information from EU residents in a manner subject to the General Data Protection Regulation then, in addition to the above, the following terms shall also apply to our collection, use and retention of that information:

Compliance with Privacy Shield Principles: When handling information from residents of the EU member countries, we strive to comply with the EU-U.S. Privacy Shield Framework principles (Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability) regarding the collection, use and retention of Personal Information from EU member countries. However, our compliance with these principles may be limited (a) to the extent necessary to meet applicable national security, public interest, or law enforcement requirements; or (b) by statute, governmental regulation, or case law. If there is a conflict between the policies set forth below and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.

Basis for Collection: As set out above, we collect and process personal information for which you have given your express consent at the time of collection. For example, we collect personal information when you elect to participate in one of our promotions. We also collect and process personal information to order improve our Site and the Services, to deliver services and perform obligations under contracts we have with you, and to comply with our own legal obligations.

Sensitive Data: We do not intentionally collect sensitive data, for example, biometric data, health data, or data revealing racial or ethnic origin, from visitors to the Site.

Onward Transfer: Except as otherwise provided in this Privacy Policy, we only disclose personal information to third parties who reasonably need to have access to it for the purpose of the transaction or activity for which it was originally collected or to provide services to or perform tasks or our behalf or under our instruction. All such third parties must agree to use such the personal information we provide to them only the purposes for which we have engaged them and they must either: (a) comply with the EU-US Privacy Shield Principles or another mechanism permitted by the applicable EU Swiss data protection law(s) for transfers and processing of personal information; or (b) agree to provide adequate protections for the personal information that are no less protective than those set out in this Privacy Policy. Where we have knowledge that an entity to whom we have provided personal information is using or disclosing personal information in a manner contrary to this Privacy Policy, we will take reasonable and appropriate steps to prevent, remediate, or stop the use or disclosure.

Authorized Transfer: We also may disclose personal information for other purposes or to other third parties when you have consented to or requested such disclosure. Please be aware that we will disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We are not liable for appropriate onward transfers of personal data to third parties.

Data Processors: We may retain third parties to process or analyze personal information we collect from the Site or to provide the Services. For example, a Site or the Services may be maintained or hosted by a third party service provider, a promotion may be administered by a sales promotion agency, and/or products may be fulfilled by a wholesaler. These suppliers and other third parties who provide services for us are contractually obligated not to use personal information about you except as we authorize.

Profiling: We may analyze personal information we have collected about you to create a profile of your interests and preferences so that we can contact you with information that is relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use personal information about you to detect and reduce fraud and credit risk.

Your Rights: Your rights include: (a) a right to withdraw your consent to the processing of personal information about you to which you have previously given consent; (b) a right to object to processing of personal information about you for the purpose of direct marketing; and (c) a right to have incorrect personal information about you corrected or removed.

If you request to have incorrect personal information removed, we may retain some of your personal information as necessary for the purposes of our legitimate business interests or in furtherance of public interests in accordance with the Privacy Shield Principles. Any personal information you have shared publicly with others may continue to be publicly visible on the Site.

You also have the right to obtain a copy of the personal information we have about you, although we reserve the right to charge a fee for this depending on the nature and frequency of your request(s) and our cost to provide the information.

Questions and Complaints: If you have questions or complaints regarding this Policy or our handing of your personal information, please contact us at CustomerService@KCTS9.org. We will promptly investigate and attempt to resolve complaints and disputes in a manner that complies with the principles described in this Privacy Policy. Residents of Switzerland covered by the U.S. / Swiss Safe Harbor Principles should contact us with questions at the same address.

Enforcement and Disputes: In compliance with the EU-U.S. Privacy Shield and the U.S. / Swiss Safe Harbor Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information. If you do not receive timely acknowledgement of your request or have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may complain to your home data protection authority and can invoke binding arbitration for some residual claims not resolved by other redress mechanisms. Contact details for the EU data protection authorities can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

The Federal Trade Commission has jurisdiction over our compliance with this Privacy Policy and the EU-US Privacy Shield Framework. As a last resort, privacy complaints that remain unresolved after pursuing these and other channels may be subject to binding arbitration before the Privacy Shield Panel to be created jointly by the U.S. Department of Commerce and the European Commission.

CHANGEABILITY

We reserve the right to change or modify this Privacy Policy, the Site, and the Services we offer at any time to reflect changes in our business, practices, or to keep current with relevant laws or industry standards. We may attempt to notify registered users of material changes by sending an email to the email address you most recently provided us in your account, profile, or registration (unless we do not have such an email address), and/or by posting notice of the changes on the Site. Your access to and/or use of the Site and our Services will be subject to the most current version of this Privacy Policy posted on the Site at the time of your access or use. We recommend that you check the Site from time to time to inform yourself of any changes in this Privacy Policy, and stay apprised of any other Policies that may be applicable; you are solely responsible for reviewing and becoming familiar with any modifications to this Privacy Policy.

TELL US WHAT YOU THINK

Your comments and questions help us serve you better and make your visit a pleasant one. If you have any questions or concerns regarding this policy, please send them to our Donor Audience Relations Manager at CustomerService@KCTS9.org.

Last updated and effective as of: November 2020.